Sofia Alvarez
Social Media Manager
Dublin
Professional summary
Social media manager with six years of experience planning content, running paid and organic campaigns and managing communities across Instagram, TikTok and LinkedIn. Skilled at turning analytics into clear recommendations. Builds consistent, on-brand programmes for consumer and B2B audiences.
Experience
Social Media Manager · Harbourline Retail Group
2021 – Present
- Built a social listening workflow that surfaced sentiment shifts and product feedback, leading to three packaging and FAQ updates by the product and support teams
- Developed a crisis response checklist and led the team through two negative-sentiment incidents, resolving most public complaints within two hours
- Established UTM tagging and a GA4 attribution dashboard, showing social drove 14% of online orders and guiding a reallocation of paid budget
Social Media Executive · Brightwell Digital Agency
2018 – 2021
- Compiled weekly reports on reach, engagement and follower growth for the marketing lead, shortening monthly client review prep by one day
- Captured and edited short-form video for reels and stories, lifting average view completion on a client's account from 31% to 44% over six months
- Assisted influencer outreach by building prospect lists and tracking replies in a shared sheet, securing eight micro-creator partnerships for a spring launch
Skills
Social media strategy · Content calendar planning · Short-form video editing · Meta Ads Manager · TikTok Ads · Community management · Social listening · Sprout Social · Google Analytics · UTM tracking
Education
- BA, Communications and Media Studies — Dublin City University (2018)




