Refund & Cancellation Policy

Version 2026-10-01

What you buy

The introductory offer gives Premium access for 7 days at the price shown at checkout. Unless you cancel before the 7 days end, the monthly Premium subscription starts automatically at the monthly price shown at checkout and on the pricing page, and renews every month until cancelled. We send a reminder email about three days before the first monthly charge and before each renewal.

Cancelling

• Cancel at any time from Account → Plan → Cancel subscription (two clicks, no questions required) or through the billing portal.
• Cancellation stops future charges. Your Premium access continues until the end of the period you already paid for, and your documents remain in your account afterwards.
• Cancelling the introductory period before it ends means the monthly subscription never starts and nothing further is charged.

Refunds

• Introductory payment: refundable on request within 14 days of purchase if you have not downloaded a full PDF or DOCX export in that time. If you have used the exports, the fee is for a service already delivered and is not refundable, except where consumer law gives you a right to a refund.
• Monthly renewals: if you forgot to cancel, write to info@mbc-soft.com within 7 days of the renewal charge and before using Premium exports in the new period — we refund that charge in full.
• Service failures: if an export or paid feature does not work and we cannot fix it within a reasonable time, we refund the current period.
• Duplicate charges or technical errors: always refunded in full.

Refunds go back to the original payment method and usually appear within 5–10 business days depending on your bank. Refunding a payment ends the Premium access it paid for.

Statutory rights

Nothing here limits rights you have under the consumer protection law of your country of residence, including rights of withdrawal for digital services.

Contact

MBCSOFT LLC, 8 The Grn, Dover, DE 19901, United States — info@mbc-soft.com